Behavior Driven Insights
Why
Humans are not as rational decision makers as we think. The vast majority of people’s decisions are quick and intuitive, and driven by emotion and experience rather than reflection and rationality.
Understanding of the context and peoples beliefs and goals
How people choose is affected by how they feel and what they think at the moment and therefore understanding the context, people’s beliefs and goals is key for powerful insights to influence choice.
Is the lens by which choice happens; influences the evaluations, expectations, the perceived value and the experiences. Can work as barriers or triggers
Motivators behind the choice. We will look for a higher order of needs beyond the basic functionality.